Home emergency?
Help starts here.
Tell us what's wrong. We'll find a qualified, insured local engineer.
Qualified. Insured. Ready to help.
What needs fixing?
Emergency help for the things that can't wait.
From emergency to under control.
Step 1
Tell us what's happened
Choose your service and postcode. We'll check who's available near you.
Step 2
Confirm your call-out
Our team reviews your request and confirms availability and your call-out fee. You authorise securely through our established provider only once you're happy.
Step 3
Track their arrival
Follow your engineer's status and arrival updates in your customer portal.
Your call-out. Clear updates.
Once you've submitted your request, your customer portal keeps you informed at every stage — honestly, and in plain terms.
Request received
We log your call-out and our team reviews it. You'll see your request in your portal straight away.
Fee authorisation
When your call-out fee is confirmed, you authorise securely through our payment provider — only if you're happy to go ahead.
Your engineer
Once an engineer is assigned, their details appear in your portal so you know who's coming.
Live location tracking will appear in your portal when it's available for your job. Until then, your job status updates here keep you in the loop.
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What your call-out covers
Engineer attendance
A qualified engineer comes to your home to help.
Assessment of the emergency
They diagnose the problem and explain what's needed.
Make-safe work within agreed scope
Immediate work to make your home safe and stop the damage.
Additional materials and permanent repairs are quoted separately, according to the agreed terms, before any further work is carried out.